Solutions / Customer support
Every inbound call answered, by someone who knows the customer.
Your number, answered on the first ring, in Hindi or English. vobo recognises the caller, knows their last conversation, and resolves the common questions — escalating the rest with the context already written up.
01The call, moment by moment
What vobo does on every call
Ring one
No IVR maze
Callers say what they need in their own words. No 'press 1 for Hindi'.
Context
Knows why they're calling
Last call, last promise, the link they were sent, where the application is stuck — all in context before hello.
Resolution
Answers from your knowledge
EMI dates, documents, foreclosure, statements — answered from your approved knowledge base, never improvised.
Handoff
Escalates with a summary
When a human is needed, they get the transcript and a two-line summary instead of a cold transfer.
02Listen
Hear it handle a real flow
Support · inbound, two days later
The customer calls back. Neha remembers.
Priya calls in about her application. Neha already knows the offer, the lender and where she got stuck — no 'can I have your reference number'.
03Outcomes
Every call ends in a disposition your team can act on
Dispositions are yours to define. These are the ones lending teams start with.
- RESOLVED
- Answered on the call
- LINK_SENT
- Document or payment link resent
- TRANSFER
- Escalated with a written summary
- CALLBACK_REQUESTED
- Booked at the customer's time
- COMPLAINT_LOGGED
- Captured verbatim for your grievance process
- OPT_OUT
- Do-not-call honoured across campaigns
04Questions
What lending teams ask us
Can we use our existing number?+
Yes. Point your inbound number or a spare DID at vobo through your telephony provider; outbound and inbound share one memory.
What if the knowledge base doesn't have the answer?+
vobo says so, offers a callback or transfer, and logs the question so your team can add the answer.
Does it work after hours?+
Inbound lines can run around the clock, while outbound calls stay inside your calling windows.
Hear it yourself
Talk to vobo. It takes a minute.
Pick a scenario, take a call in your browser or on your phone, and try to trip it up. Switch languages, interrupt it, ask it something odd.